Scale Your Technical Support Like HAUS: From 44% Faster Solutions to 24/7 Service
Summary
Haus has transformed its technical support processes with AI-powered technologies. Developed on the SkyStudio platform, Haus Assist provided solutions to critical issues such as inconsistent fault resolutions. By delivering 24/7 uninterrupted technical support in 70 countries, it significantly improved customer satisfaction and operational efficiency. With WhatsApp integration, it reduced the response workload of 2,312 customer representatives and achieved a 98% accuracy rate in AI-powered fault detection.
About Company
Company Profile and Technological Transformation HAUS is one of the leading engineering and industrial companies in Turkey since 1954. The company, which is a global brand with more than 750 employees, 132,000 m² production area and nearly 40 dealer network, produces centrifuge equipment, screw presses and industrial solutions. It maintains its leading position in its sector with its annual production of 1300 centrifuges and export capacity to nearly 70 countries.
Solutions
24/7 Secure and Uninterrupted Technical Support
Provided continuous technical support in approximately 70 countries with full compliance with data protection regulations (KVKK).
98% Accuracy in Fault Resolution
Achieved a 98% accuracy rate in AI-powered troubleshooting, ensuring precise and reliable solutions.
Fast Response with WhatsApp Integration
Responded to customer requests instantly via WhatsApp, reducing resolution time by 44%.
24/7 Multilingual Support
Haus Assist provided continuous technical support in 70 countries, enhancing the customer experience.
Innovative Haus Assist
The AI-powered HAUS Assist developed by HAUS has become one of the most important components of the company’s digital transformation strategy. The agent stands out with the following features:
Multi-Language Support
The ability of the system to provide technical support in 3 different languages provides great convenience to the international network of customers and employees.
Security and Compliance
Designed in accordance with KVKK standards, HAUS Assist protects the security of user data at the highest level.
Multi-Channel Integration
HAUS Assist, which can work seamlessly via WhatsApp and SkyStudio platform, can respond to different user preferences.
High Accuracy Rate
98% in fault solutions thanks to specially trained artificial intelligence models
Continuous Development and Improvement
Continuous Development and Improvement
HAUS Assist is a dynamic system that updates itself with continuously collected analysis data and feedback.
Performance Enhancement with Machine Learning
AI models improve the assistant’s accuracy and resolution speed with data from every interaction.
98% Accuracy Rate
Achieved up to 98% accuracy in AI-powered fault detection and troubleshooting.
Contribution to Customer and Employee Experience
WhatsApp integration made technical support more accessible and faster for both customers and blue-collar employees.
Instant Support and User Satisfaction
Users can receive real-time assistance anytime, anywhere, significantly enhancing their satisfaction.
First Quarter Performance Data Proving Success
WhatsApp Platform: 239 technical support requests received, 1,700 messages processed.
SkyStudio Platform: 139 support requests and 612 messages managed.
Total: 378 support requests resolved, 2,312 messages successfully processed.Multi-Platform Strategy
First-quarter data confirms that WhatsApp integration is particularly preferred by users, proving the success of a multi-platform support approach.
**Usage data for the first 3 months
It has completely transformed the concept of 24/7 uninterrupted support. This AI-powered solution, which eliminates the difficulties of traditional fault resolution processes, offers a revolutionary service that makes life easier for customers and blue-collar employees.
Multidimensional Support Strategy HAUS Assist, which can provide services in three different languages, operates with a secure infrastructure that complies with KVKK standards. Accessible via WhatsApp and SkyStudio platforms, this solution offers users a flexible and fast support mechanism.
Problem and Needs Analysis
HAUS had experienced the limitations of traditional technical service models closely for many years. It was becoming increasingly difficult to provide 24/7 uninterrupted technical support, respond immediately to every failure and keep customer satisfaction at a high level. In particular
Long waiting times on technical support lines
Communication difficulties with international customers due to limited language support
Standard resolution procedures are time consuming
Lack of consistent response across different equipment and fault types
High-cost human resource needs
At this point, HAUS has taken a key step in AI Transformation by developing an AI-powered technical service agent. Developed through the SkyStudio, this smart assistant offered a solution that would eliminate all the limitations of traditional technical support models.
Your 24/7 Technical Service Superhero: AI-Powered Solutions
Digital assistants are revolutionizing customer service and bringing significant benefits to businesses:
369% Return on Investment (ROI)
HAUS Assist is a dynamic system that updates itself with continuously collected analysis data and feedback.
44% Faster Resolution Time
Technical support processes are accelerated and customer satisfaction increases.
24/7 Secure and Uninterrupted Support
Customers can find solutions to their technical problems at any time of the day.
Global Reachability with Multilingual Support
Seamless communication is ensured for international customers.
AI-powered solutions such as HAUS Assist reduce costs while increasing efficiency in customer service. It’s time to use technical service bots to take your business into the future!
