Power Up Your IT Like Anadolu Isuzu: From 100,000 Tickets to 97% Faster Resolution
Anadolu Isuzu is a company operating in the automotive industry with more than 2,500 employees. It preferred SkyStudio to manage the intensive technical support demands of the Information Technologies department more efficiently. Digisu, developed by SkyStudio and integrated into MS Teams, made a big difference in reducing workload by accelerating technical support processes. Thanks to AI-powered automation, Anadolu Isuzu reduced 4,000 hours of workload by 97%, saving the equivalent of 2.5 full-time employees.
Anadolu ISUZU, founded in 1965, specializes in the production and marketing of commercial vehicles such as light trucks, vans, midibuses, buses and pick-ups. A joint venture between Anadolu Group, Isuzu Motors Limited and Itochu Corporation, Anadolu Isuzu stands out with its strong product range and extensive dealer-service network. With an annual production capacity of 19,000 vehicles at its modern facilities in Şekerpınar, Kocaeli, the company has an important position in the international market, exporting to more than 45 countries.
Automatic Question Answering
Repeated technical support requests to the IT team were automatically responded by Digisu and solution processes were accelerated.
Fast Information Access with MS SharePoint
Productivity was increased by making the technical documents needed by employees quickly accessible via MS SharePoint.
Easy to Use with MS Teams Integration
Employees accelerated technical support processes by reaching Digisu directly through MS Teams.
97% Reduction in Workload
Thanks to Digisu's automation power, more than 100,000 annual technical support requests were managed more efficiently.
Problem and Needs Analysis
Anadolu ISUZU's IT department was facing more than 100,000 technical support requests every year. With employees asking repetitive questions and the technical support team wasting time on manual processes, operational efficiency was suffering. The main problems were as follows:
The workload on the IT team was increasing day by day due to heavy technical support requests.
Time was wasted because employees were asking the same type of questions over and over again.
Lack of quick access to information slowed down problem-solving processes.
Manual processes were causing unnecessary workload and preventing the IT team from focusing on critical tasks.
Without an effective digital assistant solution, employees faced long wait times for technical support.
Innovative Digisu
To overcome these problems, Anadolu Isuzu started using “Digisu”, an AI-powered IT Assistant developed by SkyStudio. Integrated with MS Teams and MS SharePoint, this smart assistant eased the burden of the IT team by managing support requests through automation processes.
Digisu’s Key Features:
MS SharePoint Integration
Provides employees with easy access to technical documents.
Automatic Answering System
Answers frequently asked questions instantly.
MS Teams Integration
Users can get technical support directly from Teams. With SkyStudio’s Digisu solution, Anadolu ISUZU's IT processes were optimized as follows:
97% of Repetitive Support Requests Automated
Artificial intelligence responded to frequently asked questions instantly.
4,000 Hours of Workload Reduced
The IT team began to focus on more strategic tasks.
Workload Equivalent to 2.5 Full-Time Employees Gained
Significant savings in labor force.
5 Hours of Time Savings per Week
Employees did not have to wait long for technical issues.
Fast Information Access with MS SharePoint
Users were able to access the necessary documents directly and find solutions without contacting the IT team.
Why Transform Your IT with AI?
Relief from repetitive workload: IT team can focus on innovation instead of routine tasks.
Saving time and labor: Anadolu Isuzu saved 4,000 hours of workload annually thanks to Digisu.
Improving employee experience: Employees can access fast solutions instead of dealing with the IT team.
Fast and scalable solutions: Artificial intelligence contributes to the growth of the company by meeting technical support requests instantly.
